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Hi there!
I’m Michael Delaney and if you’re reading this then you must want to know a little bit about me!
Well for starters I’m an IT graduate from Manchester, who likes to enjoy recreational activities like (insert here).
I’ve been working in the industry since 2006, after undergoing 5 years of education in IT. I’ve worked at various companies like Eon, Talk Talk, Tesco and Fujitsu, which had given a wide range of knowledge in IT.
My skills are not restricted to IT either. I have extensive knowledge in computer programming, graphic design, multimedia design, networking systems set-up and administration, networking both wired and wireless.
If you would like a detailed account about my past employment history and experiences then please have a look below. If you would also like to see a list of my qualifications then please click here for my CV!
Add What You Do
What You Do
What You Do
What You Do
What You Do
Where My Work Took Me!
April 2013 – Present TalkTalk Business Service Assurance Engineer
Dealing with business services fibre connection web hosting, VoIP, ADSL+2, E-
mail, ISDN30, ISDN2, PBX Systems, SDSL and domain enquires. E
nsuring that all escalations are dealt with correctly and acting as 1st point of contact
throughout the fault investigation.
July 2012 – April 2013 ADT Fire Security
Customer support dealing with basic alarm faults and customer requests for
advice on the ADT product range and billing enquires in timely and professional
manner.
January 2012 – July 2012 Fujitsu IT support desk
Working with thin clients systems and server connections visualized desktops,
XenApps, windows 7, LAN, WAN, Hubs, Switches, Routers, network, printer,
scanner issues VoIP equipment, Active Directory, Windows Server, Citrix, and
bespoke systems and undergoing security clearances from the home office while
working to the highest levels of customer service & support currently working on
projects for the London 2012 Olympics 2012 game’s, UKBA and ministry of
justice and other government department.
September 2011 – January 2012 Tesco broadband 2nd line Support &
Customer Services.
Repairing and Reporting line issue’s with regards to Line provisioning ADSL 2+,
PSDN, POTS, LLU, IPSTREAM voice and data systems in a correct and timely
manner. While all the times keeping the customer informed to the faults progress
while providing excellent customer service within SLA.
JJuly 2011- August 2011 Desktop Support Zen Internet Contract role.
Zen internet contract role 6 weeks employment dealing with customer pc and
connection issue’s
September 2010- December 2010 with Spiritel IP Communications
Support of hosted platforms, VoIP, PBX Systems, SDSL ADSL VDSL &
ADSL 2+
Supporting Mobile Telecoms, Diagnosing circuit faults and mis-
configuration 20cn 21cn
Mitel VoIP 3300, configuring routers switches wireless access points
Carrier Ethernet
Line Provisioning, Network Termination Equipment, Leased Lines
Carrier technology, Cisco Switching and Routing
Job Title at Company
(2017 – 2019)
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Job Title at Company
(2017 – 2019)
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Job Title at Company
(2017 – 2019)
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Job Title at Company
(2017 – 2019)
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Michael Delaney 